Introduction
These Terms of Service govern the relationship between Petlitterhub and consumers purchasing standard household products via www.petlitterhub.com. By using our services, you agree to these terms. Our business focuses on the retail of ready-made cat litter containers. Our product catalog strictly excludes any custom, personalized, or made-to-order items.
Email: litter@petlitterhub.com
Company: FIT LITTER NZ LIMITED
Registration Number: 9351115 / 9429052926761
Address: 11 Stanners Street, Eltham 4322, New Zealand
Phone: 64 67648608
Shipping and Delivery
We serve consumers in Europe and partner with major logistics providers such as DHL, FedEx, and UPS Priority. We provide comprehensive shipping services and cover all import duties. Shipping typically takes 6 to 10 business days. We automatically send tracking updates to the email address provided at checkout at key stages, such as shipment dispatch, arrival at logistics hubs, and local delivery. If delivery exceeds the standard timeframe, we will initiate an inquiry with the carrier and, depending on the circumstances, issue a full refund or arrange a replacement shipment.
Risk of Loss and Ownership
In strict compliance with European consumer protection directives, the risk of loss or damage to the goods and the transfer of ownership pass to the consumer only upon the consumer (or a designated third party other than the carrier) taking physical possession of the goods.
Right of Withdrawal and Returns
Under European consumer protection regulations, you have the right of withdrawal—meaning the right to cancel your purchase within 14 days without providing a reason. If an item arrives with structural defects or damage, you are not required to return it. Consumers must contact our support team (email: litter@petlitterhub.com) and provide clear photographs of the condition as proof. Upon verification, we will process a full refund or arrange for a replacement item to be sent.
Product Display
We strive to clearly display items currently in stock. We make no absolute guarantees regarding product performance or results. All images and content provided on this platform are managed in compliance with applicable regulations. Applicable Law
These terms have been drafted in accordance with the European consumer protection framework and distance selling regulations, with the aim of safeguarding the statutory rights of consumers within this jurisdiction.