- Scope of Service
This “Shipping and Delivery Policy” outlines the logistics framework and delivery processes for Petlitterhub, operating via FIT LITTER NZ LIMITED. Our delivery network is designed to serve consumers residing in Europe, providing standard shipping services for our cat litter container products. - Shipping Origin
All orders placed through our online store are processed and dispatched directly from our certified operational facility at the following address:
Shipping Address: 11 Stanners Street, Eltham 4322, New Zealand
Our in-house logistics team manages order fulfillment and packaging directly from this central hub to ensure standardized management and proper oversight.
- Carrier Partners and Transit Times
To ensure priority shipping to Europe, we partner with renowned global express logistics companies such as DHL, FedEx, and UPS Priority.
Standard Transit Time: Shipping typically takes 6 to 10 business days from the date of dispatch.
Processing Time: 1–3 business days.
Actual transit times are subject to standard carrier operations, regional transit routes, and standard cross-border customs clearance procedures.
- Automated Tracking Mechanism
We have established a systematic communication process to keep consumers informed of their shipment status throughout the logistics journey. Automated notifications are sent to the email address provided at checkout at the following key milestones:
When the package is first dispatched from our fulfillment center.
When the package arrives at and is processed by the major carrier’s transit hub.
When the shipment is assigned for local delivery and is en route to the designated destination address.
- Transfer of Risk and Delivery Management
In strict compliance with European consumer protection regulations, the risk of loss or damage to the goods remains with the merchant until the consumer (or a designated third party) takes physical possession of the goods.
If operational delays cause the transit time to exceed the standard 6 to 10 business days:
Our administrative support team will immediately initiate a formal inquiry with the relevant logistics carrier to track the shipment’s whereabouts.
Based on the findings of the carrier’s investigation, we will assess the situation and, depending on the circumstances, arrange for a full refund or a replacement shipment. 6. Company Information and Contact Details
To receive the latest shipping updates or inquire about an ongoing shipment investigation, please contact our support team via the following channels:
Email: litter@petlitterhub.com
Company: FIT LITTER NZ LIMITED
Registration Number: 9351115 / 9429052926761
Address: 11 Stanners Street, Eltham 4322, New Zealand
Phone: 64 67648608