This Privacy Policy governs the processing of personal data by www.petlitterhub.com (referred to as “we”, “us”, or “our”), acting as the Data Controller. This document outlines how we collect, process, and retain personal data belonging to individuals within the European Union and the European Economic Area (EEA) in accordance with the General Data Protection Regulation (GDPR).
- Legal Basis for Data Processing
We process personal data under the following lawful bases established by European data protection regulations:FIT LITTER NZ LIMITED
Contractual Necessity: To process and complete transactions, manage deliveries, and provide necessary customer assistance.
Legitimate Interests: To maintain website operations, evaluate user interactions, and manage administrative enquiries.
Legal Obligation: To comply with statutory European accounting, tax, and regulatory compliance standards.
- Personal Data We Collect
To facilitate order processing, we collect and process the following categories of personal data:
Identity and Contact Details: First name, surname, delivery address, billing address, email address, and telephone number.
Transaction Information: Details regarding the specific items purchased, purchase dates, and transaction values.
Connection and Device Identifiers: IP addresses, browser types, and general connection details gathered to support website functionality.
- Payment Processing
To facilitate standard payment operations, we transfer relevant billing and transaction data to our designated third-party payment processing processor, Stripe.
When you initiate a transaction on our online storefront, your payment card details are transmitted directly to Stripe. Stripe manages, processes, and stores this billing information in accordance with their established privacy protocols and compliance structures. We do not retain or store complete payment card numbers or card verification codes on our servers.
- Data Retention Periods
In accordance with the principle of storage limitation under European law, we retain personal data only for as long as necessary to satisfy the purposes for which it was collected:
Transaction and Financial Records: Retained for a period of seven (7) years to satisfy European statutory tax laws and corporate accounting requirements.
Customer Account Information: Retained for the duration of the active customer relationship. If an account remains inactive, the corresponding personal data is retained for up to two (2) years following the final customer interaction to address any remaining customer service enquiries.
General Correspondence: Email inquiries, contact form submissions, and administrative communications are retained for up to two (2) years from the resolution of the enquiry to maintain consistent customer service records.
- Your Legal Rights Under GDPR
As a data subject residing within the European Union or the EEA, you possess specific legal rights regarding your personal data:
Right of Access: The right to obtain confirmation as to whether your personal data is being processed, and to receive a copy of that data.
Right to Rectification: The right to request the correction of inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data, subject to circumstances where statutory retention obligations apply (such as tax compliance).
Right to Restrict Processing: The right to request that we restrict the processing of your personal data under specific statutory conditions.
Right to Object: The right to object to the processing of your personal data based on our legitimate interests.
Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact our team at litter@petlitterhub.com.
- Information Protection Measures
We implement appropriate administrative, physical, and organizational measures developed to protect personal data against unauthorized retrieval, alteration, disclosure, or destruction. Access to personal data is systematically restricted to authorized personnel who require the information to perform their duties. Please be aware that while we employ industry-standard protocols to protect personal data, no method of transmission over the internet or electronic storage can be described as completely impenetrable.
7.Contact Details
For inquiries regarding this Privacy Policy or our data management practices, please contact the Data Controller:
Email: litter@petlitterhub.com
Company: FIT LITTER NZ LIMITED
Registration Number: 9351115 / 9429052926761
Address: 11 Stanners Street, Eltham 4322, New Zealand
Phone: 64 67648608